Dealing with Difficult Employees...
Nip it in the bud!
It’s human nature to avoid what is painful, regardless if the pain is physical, emotional, financial, or even at work.
Do any of these sound familiar in your workplace?
rules are not followed
you walk on eggshells
cliques have formed
employees team up against others
the workplace is stressful and chaotic
you move or reassign a problematic employee
you have a Drama
you are held hostage by employees
people say one thing yet do another
requests are ignored
Finally, things appear to be getting worse rather than better?
If any of the above are present in your workplace, then it is time for ACTion.
People rise and fall to meet your level of expectations for them.
John C. Maxwell
This dysfunction prevents your organization from achieving its goals. Even worse, if left unchecked, it could create a hostile work environment. Your employees know precisely what is going, who the instigator is, and are watching you! You must ACT.
You have two choices.
1. ACT, quell the dysfunction, unit your Team, improve morale and get back on track to serving your clients and achieving your goals.
2. inACTion shouts even louder, demonstrating to everyone your inability to lead, your favoritism and selfishness, and your disregard for your Team and the Clients you serve.
The cure is ACTion!
Without a doubt, managing your workforce and engaging in difficult conversations are some of the most demanding and most challenging tasks a Leader will face.
To begin, set employee expectations and hold everyone accountable. Yes, this is much easier said than done! These are complex tasks, but delaying them magnifies the dysfunction and makes the “cure” even harder.
To make these conversations easier, stick to the facts. The facts are always more precise and fresher in everyone’s mind when current.
Don’t dig up things from the past.
Use the following formula:
1. State the employee's defined job duties, your expectations.
2. Review the employee’s present behavior and the adverse effect it has on the business.
3. Coach the employee on the desired behavior and outcome
4. Schedule a time to monitor their progress, that’s accountability.
Remember: Attitude Reflects Leadership, always!
Once your Team sees you are taking action and holding people accountable, they will take notice. After all, aligning and motivating your workforce is what an effective Leader does.